The DWP press release for the launch on 30 June 2014 of the new Child Maintenance Service, which is under the direct control of the government, includes the following:
The CSA – managed by an arm’s length body – spent around £503 million in 2009/10 to transfer only £1.1 billion of maintenance.Under the coalition government, the CSA spent £420 million in 2011/12 to transfer some £1.2 billion of maintenance. However, even with this saving, a continuing spend of over 35 pence to gain every £1 does not represent value for money.The IT system was totally inadequate and notoriously riddled with defects. Cases were regularly disappearing off the system.The number of expensively-managed clerical cases hit 100,000 and the IT system was costing £74 million a year in operating costs alone.The government is determined to sort out the mess and ensure today’s children get a better service than their predecessors.In 2012, we abolished the arm’s length body to give ministers more direct control, responsibility and accountability. [emphasis added]
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